Proactively monitoring the client's IT systems to ensure optimal performance and promptly addressing any issues that arise.
Providing technical support to end-users, either remotely or on-site, to resolve any issues they may have with their technology.
Managing and maintaining the client's network infrastructure, including routers, switches, firewalls, and wireless access points.
Implementing and maintaining security measures to protect the client's network and data from cyber threats, including anti-virus, firewall configuration, and regular software updates.
Assisting clients with the migration and management of cloud-based services, such as email and file storage, to increase efficiency and reduce costs.
Developing and implementing a robust backup and disaster recovery plan to ensure the client's data is protected in the event of an outage or disaster.
Coordinating with third-party vendors, as needed, to ensure the client's IT needs are met effectively and efficiently.
Providing regular reports and analytics to the client to provide insights into their IT systems and make informed decisions.
Assisting the client with budgeting and planning for their IT needs, including hardware and software upgrades, to ensure they have the technology they need to meet their goals.
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